FAQ's

HIRANYA SHALL MAKE ALL ENDEAVORS TO DELIVER DEFECT FREE PRODUCTS TO THE PURCHASERS. HIRANYA DOES NOT TAKE TITLE TO ANY RETURNED ITEMS PURCHASED BY THE USER UNLESS THE ITEM IS RECEIVED BY HIRANYA. ANY ITEM PURCHASED ON OUR WEBSITE DOES NOT QUALIFY FOR ANY RETURN UNLESS THE PRODUCT DELIVERED IS DAMAGED OR HAS MANUFACTURING DEFECTS. THE DEFECTIVE AND/OR DAMAGED GOODS SO RECEIVED SHALL BE COMMUNICATED TO HIRANYA WITHIN 48 HOURS OF ITS RECEIPT. ANY COMMUNICATION RECEIVED AFTER 48 HOURS OF DELIVERY SHALL NOT QUALIFY FOR RETURN UNLESS EXPRESSLY COVERED BY THE PRODUCT WARRANTY EVEN IN CASE THE SAID PRODUCT HAS BEEN WRONGLY DELIVERED.

HIRANYA HOLDS THE SOLE DISCRETION TO DETERMINE WHETHER A REFUND CAN BE ISSUED. ALL RETURNS/EXCHANGES ARE SUBJECT TO QUALITY CHECK AT OUR END. PLEASE NOTE WE DO NOT ACCEPT RETURN/EXCHANGE FOR INTERNATIONAL ORDERS. ALSO WE DO NOT ACCEPT RETURN/EXCHANGE FOR MADE-TO-ORDER PRODUCTS, UNLESS IT IS A QUALITY DEFECT.

 

ORDER CANCELLATION BY HIRANYA

DUE TO UNAVOIDABLE CIRCUMSTANCES THERE MAY BE TIMES WHEN CERTAIN ORDERS HAVING BEEN VALIDLY PLACED MAY NOT BE PROCESSED OR CAPABLE OF BEING DISPATCHED. HIRANYA RESERVES THE EXCLUSIVE RIGHT TO REFUSE OR CANCEL ANY ORDER FOR ANY REASON. SOME SITUATIONS THAT MAY RESULT IN YOUR ORDER BEING CANCELLED SHALL INCLUDE LIMITATIONS ON QUANTITIES AVAILABLE FOR PURCHASE, INACCURACIES OR ERRORS IN PRODUCT OR PRICING INFORMATION, PROBLEMS IDENTIFIED BY OUR CREDIT AND FRAUD AVOIDANCE DEPARTMENT OR ANY DEFECT REGARDING THE QUALITY OF THE PRODUCT. WE MAY ALSO REQUIRE ADDITIONAL VERIFICATIONS OR INFORMATION BEFORE ACCEPTING ANY ORDER. WE WILL CONTACT YOU IF ALL OR ANY PORTION OF YOUR ORDER IS CANCELLED OR IF ADDITIONAL INFORMATION IS REQUIRED TO ACCEPT YOUR ORDER. IF YOUR ORDER IS CANCELLED AFTER YOUR CREDIT CARD/ DEBIT CARD/ ANY OTHER MODE OF PAYMENT HAS BEEN CHARGED, THE SAID AMOUNT WILL BE REVERSED INTO YOUR ACCOUNT/ AS THE CASE MAY BE TO THE SOURCE OF THE PAYMENT WITHIN A PERIOD OF 30 WORKING DAYS.

SHIPPING POLICY

WE OFFER FREE SHIPPING FOR ALL ORDERS IN INDIA.

FOR INTERNATIONAL ORDERS, A SHIPPING CHARGE OF USD 30 (APPROX.) WILL BE APPLICABLE.

THE ESTIMATED DELIVERY TIME WILL DIFFER WITH EACH ORDER. TYPICALLY, WE TAKE AROUND 7 TO 10 BUSINESS DAYS TO DELIVER AN ORDER.

MADE-TO-ORDER PRODUCTS  TAKE 20 TO 35 DAYS FOR DELIVERY, DEPENDING ON THE SAREE AND SCARVE WEAVE AND YOUR LOCATION.

SOMETIMES, DELIVERY TIME IS SUBJECT TO FACTORS BEYOND OUR CONTROL, INCLUDING BUT NOT LIMITED TO, UNEXPECTED TRAVEL DELAYS FROM OUR COURIER PARTNERS DUE TO WEATHER CONDITIONS OR ANY POLITICAL DISRUPTIONS OR STRIKES. WE PROMISE TO KEEP YOU UPDATED AT EVERY STEP.

TRACKING

FOR YOUR CONVENIENCE, WHEN YOUR ITEM HAS SHIPPED YOU WILL BE EMAILED A TRACKING NUMBER.  WE RECOMMEND CHECKING ON TRACKING UPDATES OFTEN SO YOU CAN BE AWARE OF THE DELIVERY DATE.  CUSTOMERS ARE RESPONSIBLE FOR MANAGING AND RECEIVING THEIR SHIPMENTS. 

DUTIES AND TAXES

ALL OF HIRANYA ORDERS ARE SHIPPED INTERNATIONALLY FROM OUR REGISTERED WAREHOUSE IN KOLKATA, INDIA TO YOUR PROVIDED SHIPPING ADDRESS. DUE TO THE NATURE OF INTERNATIONAL SHIPPING, OCCASIONALLY A CUSTOMER MAY HAVE TO PAY ADDITIONAL IMPORT DUTIES AND TAXES WHICH ARE LEVIED ONCE A SHIPMENT REACHES YOUR COUNTRY. IN THE CASE WHERE ADDITIONAL CUSTOMS CHARGES ARE ASSESSED, YOU WILL BE RESPONSIBLE FOR PAYING THESE ADDITIONAL FEES. HIRANYA TAKES NO RESPONSIBILITY FOR NON-DELIVERY OF ORDERS IN CASE SUCH TAXES AND DUTIES ARE NOT ACCEPTED AND SETTLED BY THE RECIPIENT AT THE DELIVERY ADDRESS, AND WILL NOT PROVIDE ANY REFUNDS IN SUCH CASES.

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PRODUCT PROPERTIES AND WASH CARE

ALL OF HIRANYA PRODUCTS ARE HANDCRAFTED USING THE FINEST NATURAL AND SOME NATURAL FIBERS. THE SUBTLE VARIATIONS IN COLOR, TEXTURE AND FINISH ARE INTRINSIC TO HAND MADE PRODUCTS. OUR PRODUCTS INVOLVE CRAFTS-BASED TRADITIONS OF HAND SPINNING, DYING, WEAVING, WOOD BLOCK PRINTING AND EMBROIDERY. WE USE BOTH VEGETABLE DYES AND COMMERCIAL DYES WITH THE GOAL OF MINIMIZING OUR IMPACT ON THE ENVIRONMENT WHILE STRIVING FOR THE BEST COLOR PROPERTIES. AN IRREGULAR WEAVE OR PRINT IS NOT A DEFECT - HANDLOOM BY DEFINITION MEANS UNCERTAINTY WHEN IT COMES TO UNIFORMITY.

COLOURS

WE HAVE DONE OUR BEST TO DISPLAY AS ACCURATELY AS POSSIBLE THE COLOURS OF THE PRODUCTS SHOWN ON THIS WEB SITE. HOWEVER, BECAUSE THE COLOURS YOU SEE WILL DEPEND ON YOUR MONITOR, WE CANNOT GUARANTEE THAT YOUR MONITOR DISPLAY OF ANY COLOR WILL BE ACCURATE. SOME DARK COLORS TEND TO RUN. PLEASE ALWAYS WASH LIKE COLOURS TOGETHER AND DRY INSIDE OUT IN THE SHADE. SILKS MUST ONLY BE DRY CLEANED.

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 PRODUCT PRICING DISCLAIMER

THE PRICES DISPLAYED ON OUR WEBSITE MAY DIFFER FROM PRICES THAT ARE AVAILABLE AT EXHIBITIONS. FURTHER THE PRICES DISPLAYED IN OUR CATALOGUES ARE QUOTES WHICH MAY VARY FROM COUNTRY TO COUNTRY FOR THE SAME PRODUCT. PRICES SHOWN ON THE WEBSITE BOTH FOR INDIA AND IN OTHER INTERNATIONAL COUNTRIES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. THESE PRICES ONLY REFLECT THE MRP AND DO NOT INCLUDE SHIPPING AND TAXES WHICH MAY BE EXTRA AS APPLICABLE.